Terms and Conditions of Use of Call15

1.0 Introduction

1.1 “We ” (“us”, “our”) Call15 Telecommunications Limited, a company registered in Ireland registration number 369810.                                        
1.2 This document (“Contract” ) creates a relationship only between “you” (the person who has “used” our “Services” ) personally & us. The Contract explains the terms upon which we agree to provide & you agree to use our Services. The Contract shall begin when you start using the Services & shall end after you stop using the Services.

2.0 The Call15 Service

2.1 When you use one of our Premium Rate Numbers you will automatically open a temporary Account with a fixed amount of credit. This will enable you to use our telephone network to spend your credit balance on making International telephone calls. The cost of the Call, based on the current tariffs is then deducted from the prepaid credit balance held on the Account until the Account expires at which time the Call will end.

3.0 Terms

3.1 Use of your data: We may use information that we hold about you, your household members & people who are linked to you financially ( “Information” ), to (1) manage your relationship with us & our provision of the Service to you, (2) make decisions about supplying services, (3) collect debts, (4) prevent money laundering, (5) prevent & detect fraud, (6) analyse your call data to enable us to offer better Services to you & (7) contact you by phone or by SMS message with information about other services & products that we & our carefully selected partners offer that may be relevant to you.
3.2 What we provide: The Services as described at www.call15.com.
3.3 What we do not provide: We can only control our network & nothing else - so we can only be responsible to you for failures caused by our network. O2 supply & are responsible for faults on the mobile phone line that you use to gain access to our Services. To connect your calls we will also need to use other telephone companies’ networks. We do not control & are not responsible for problems on those networks.
3.4 Our Liability: We accept liability for death or personal injury caused by our negligence or that of our agents & for any liability arising under Part I of the Consumer Protection Act 1987.
3.5 Limits on our liability: The Services are provided for mobile use only. Much of the Network used to connect your calls is out of our control. Because of these two factors, & subject to point 3.3, our liability is limited to reimbursing you for calls that have failed to connect due to problems within our reasonable control on our network (we are not liable for failures on other companies’ telephone networks over which your calls may pass/attempt to pass) & for your reasonable & demonstrable costs incurred as a result of any failures in the way that we have administered the provision of the Services up to the higher limit of €50 or your expenditure with us in the past 1 month.
3.6 Your responsibilities to us & what the Services can be used for: You will remain personally responsible at all times for all use of the Services that is made under this Contract. You must not & must not let Services be resold or used (1) to cause annoyance, inconvenience or needless anxiety nor (2) for any illegal or criminal purpose or (3) to carry anything defamatory, offensive, abusive, obscene or menacing .
3.7 Call Records: We do not issue call records.
3.8 Disputes: If you have a complaint or query regarding any aspect of the Services including your charges, please contact our Customer Services team via email at care@call15.com.
3.9 Changing the Contract: We will put any Contract changes on the website 2 weeks before they take effect.
3.10 Communicating: We will send letters & formal documents relating to this Contract by post or by email if we have your email address. You can email us at info@call15.com or write to us at Call15 Telecommunications Limited, 10 Sandyford Office Park, Sandyford, Dublin 18, County Dublin.  Letters will be regarded as delivered 4 days after posting.
3.11 General: If any particular sub clause, sentence, or paragraph (“Part”) of this Contract is held to be invalid the other Parts shall continue to be fully effective. Delay or failure by you or us in enforcing your or our legal or Contractual rights will not prevent their exercise or enforcement at a later date (unless the right to do so has been waived in writing). This Contract is subject to Irish law & to the exclusive jurisdiction of the Irish courts.